PROJECT COORDINATOR SERVICE DELIVERY
PROJECT COORDINATOR SERVICE DELIVERY
Location: Toronto, ON
POSITION SUMMARY
Responsible for ensuring the customer needs are satisfied by providing specific deliverables. Ensures good practices in
standard methodologies and processes are used to deliver an integrated solution. The major emphasis is on coordination of
tasks. The job may include responsibility for technical development. This position serves as a single point of contact and
acts in a liaison capacity to facilitate problem resolution.
LEVEL OVERVIEW
The Analyst Level in the Project Management role is one of project support, gaining experience, and understanding of good
practices for remaining on schedule and within acceptable parameters.
The Analyst may prepare status reports, coordinate
project plan input, and provide assistance to project team leader.
Requires 1-3 years of related work experience, or AA degree, or technical training or equivalent combination of education
and experience.
Experience desired in various types of projects.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Creates and statuses project schedules with assistance. Learns basic planning and scheduling techniques under the
direction of a senior team member.
• Provides input to and prepares status reports for the project or program.
• Accountable for meeting project schedules and results as well as customer satisfaction.
• Creating Field Technician Work Orders
- Facilitate parts orders and tracking
- Confirming weekly install readiness
- Install tracking
- Field technician communications
- Becomes familiar with the field of project management for on-going engagements, including coordinating for support
services, and facilitating communications.
• Participates in meetings and makes recommendations for process development or changes in service.
May participate in customer calls, reviews, contract renewal discussions or customer advocacy.
• Maintains accuracy of databases, utilization of standard forms and adherence to policies and procedures.
• Organizes date, prepares documentation and distributes for assigned projects.