Kalyx - Your Partners in IT Staffing Solutions

Field Technical Support – Level II   6 month Contract


Location: Brampton

  • Hardware break fix services following documented processes and procedures to include hot swap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
  • Deskside hardware and software support (DSS) service
  • Update of ITSM tool and asset management system of record where applicable
  • Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
  • Hardware refresh of aging hardware with the new device based on the end user profile
  • Smart hands support of additional equipment as required under the direction of the client Equipment to be Supported
  • Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix
  • Android Tablets · Symbol HHT/printers
  • Lexmark and Ricoh printers
  • Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers and networks.
  • Experience working with incident management tools and software packages.
  • Knowledge and experience working with MS Office Suite and other relevant software programs.
  • Problem solving and analytical skills and the ability to understand the technical implications of business decisions and requests.
  • Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email.
  • Must demonstrate active listening skills that can collect accurate and detailed information.
  • Ability to defuse tense situations and focus on the issues, not the emotions.
  • Verbal communication that is polished and professional and easy to understand over the phone when needed.
  • Must have own transportation.
  • Able to travel from site to site within city