BILINGUAL HELPDESK TECHNICAL ANALYST – MISSISSAUGA
Bilingual Helpdesk Technical Analyst
Location : Mississauga, ON
We have a requirement on our client’s bilingual technical support team team, for a English/French agent.
- Willing to work 24×7, including weekends and holidays
- Primary shift – 9pm – 9am, all weekends and holidays.
- Very strong English speaking/writing (90% of calls in English),
- Very strong customer service skills
- Will handle calls from multiple clients
- Must be extremely reliable
- Strong MS Office skills
- CRM’s used: Clarify and Service Now.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate’s degree in a related area and 0-2 years of experience in the field or in a related area.
Knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system. Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.